How long does it take to process and ship my order?
US orders are shipped daily, except for weekends. Orders placed on Friday will most probably ship next Monday.
Orders to all other countries may take up to 3 business days to ship.
Where do you ship from? Will I need to pay customs duties?
To US customers we ship from a US warehouse (Utah). Orders from the rest of the world are shipped from a EU warehouse (Latvia).
Customers outside of the EU and US may be subject to import duties. We recommend that you check with your customs what duties you will have to pay, and whether this is agreeable to you.
We do not mark orders as gifts or samples, nor do we reimburse any duties and fees you may have to pay to get the device.
PLEASE NOTE THAT IF YOU REFUSE TO PAY IMPORT DUTIES AND THE GOODS ARE RETURNED TO US, YOU'RE NOT ELIGIBLE FOR A REFUND.
What is the warranty & refund policy for the device?
Hudway warrants that the included hardware product will be free from defects in materials and workmanship for one year from the date of purchase.
Hudway may address valid claims under this warranty by, at its sole option, repairing, replacing (with a new or refurbished product), or refunding the purchase price for the product.
Learn more about warranty, returns & refunds in our Help Centre.